Privacy Policy

Welcome to bob.unionjakarta.com, a dedicated online platform for Home Exterior solutions. This Privacy Policy is designed to inform you about how bob.unionjakarta.com (referred to as “we”, “us”, or “our Company,” which operates under the name bob.unionjakarta.com, accessible at https://bob.unionjakarta.com/) collects, uses, protects, and discloses your Personal Data when you visit our website, use our services, or interact with us. Your privacy is of paramount importance to us, and we are committed to protecting the data you share with us.

We understand that you care about how your information is used and shared. This Privacy Policy outlines our practices in a transparent and understandable manner, ensuring that you are fully aware of your rights and our obligations concerning your Personal Data. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

This policy is structured to be comprehensive, covering various aspects of data processing in detail. We regularly review and update this policy to reflect new practices, technologies, and legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.

1. Definitions

To ensure clarity, the following terms used in this Privacy Policy have specific meanings:

  • Personal Data (or Personal Information): Any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. For our purposes, this includes, but is not limited to, your name, email address, phone number, physical address, IP address, and any information about your home exterior projects.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.e., the duration of a page visit).
  • Controller (or Data Controller): The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
  • Processor (or Data Processor/Service Provider): Any natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller. We may use various Service Providers to process your data more effectively.
  • Cookies: Small files stored on your device (computer or mobile device) that help websites remember information about your visit, like your preferred language and other settings.
  • Website: Refers to bob.unionjakarta.com, accessible from https://bob.unionjakarta.com/.
  • User (or Data Subject): Any individual using our Service and who is the subject of Personal Data.

2. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you. The types of Personal Data we collect are detailed below, categorized by how they are typically gathered and their nature, specifically considering our Home Exterior niche.

2.1. Information You Provide Directly to Us:

When you interact with our website, you may provide us with Personal Data directly. This includes, but is not limited to, information collected through:

  • Contact Forms/Inquiry Forms: When you fill out forms on our website to request a quote, schedule a consultation, ask a question, or download resources, we may collect:
    • Identity Data: Your full name, gender (optional).
    • Contact Data: Email address, telephone number (mobile and/or landline), and physical address (including street, city, postal code, and country) – essential for Home Exterior service quotes and site visits.
    • Project Specific Data: Details about your home exterior project, such as the type of service you’re interested in (e.g., roofing, siding, windows, doors, painting), property type, approximate dimensions, current condition of your home exterior, budget range, preferred service dates, and any specific notes or questions you may have. You may even upload photos of your home exterior for a more accurate assessment.
  • Account Registration: If we offer user accounts in the future, we would collect login credentials (username, password) in addition to identity and contact data.
  • Newsletter Subscriptions: Your email address, and optionally your name, to send you updates, promotions, and information related to our Home Exterior services.
  • Surveys and Feedback: Any responses you provide in surveys, feedback forms, or testimonial submissions.
  • Direct Communications: When you communicate with us via email ([email protected]), phone, or online chat, we may record the content of your communications, including your inquiries, support requests, and any other information you choose to provide.
  • Comments and Reviews: If our website allows for comments on blog posts or product/service reviews, any information you post, including your name and the content of your comment/review.

2.2. Information We Collect Automatically (Usage Data and Tracking Technologies):

As you navigate through and interact with our website, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns. This helps us to improve our website and deliver a more personalized service. This information may include:

  • Technical Data:
    • IP Address: Your Internet Protocol (IP) address.
    • Browser Type and Version: Information about the web browser you are using.
    • Operating System: The operating system of your device (e.g., Windows, macOS, Android, iOS).
    • Device Information: Type of device (e.g., desktop, tablet, mobile), screen resolution, unique device identifiers.
    • Referral Source: The website you came from before landing on bob.unionjakarta.com.
  • Usage Data:
    • Pages Visited: The pages you visit on our website.
    • Time Spent: The time spent on those pages.
    • Clickstream Data: The path you take through our website, including mouse movements, clicks, and scrolling.
    • Access Times and Dates: When you accessed our website.
  • Location Data: General geographical location derived from your IP address, which helps us understand where our users are located for service area analysis.

2.3. Information from Third Parties:

In certain limited circumstances, we may receive information about you from third parties. This could include:

  • Referral Partners: If you are referred to us by a partner, they might share your contact information with your consent.
  • Publicly Available Sources: In some cases, we might supplement the information you provide with data from public databases (e.g., verifying address legitimacy for service calls).
  • Social Media Platforms: If you interact with us on social media (e.g., “liking” our page, sending a direct message), the social media platform may share certain information with us based on your privacy settings on that platform. However, this is usually limited.

3. How We Use Your Information (Purposes and Legal Bases)

We use the Personal Data we collect for various purposes, primarily to provide and improve our Home Exterior services. Each use of your data is based on a specific legal ground as required by data protection laws (e.g., GDPR).

3.1. To Provide and Operate Our Services (Contractual Necessity):

  • To process your inquiries and requests, such as generating detailed quotes for home exterior projects (e.g., roofing repairs, window installations, siding replacements).
  • To schedule and manage consultations or site visits at your property.
  • To communicate with you regarding your ongoing projects, service updates, and appointments.
  • To fulfill our contractual obligations to you, including delivering the requested Home Exterior services.
  • To provide customer support and respond to your questions or concerns.
    • Legal Basis: Performance of a contract with you or to take steps at your request before entering into a contract. This applies when you explicitly request a quote or service.

3.2. To Improve and Personalize Your Experience (Legitimate Interests):

  • To analyze how users interact with our website and services, using tools like Google Analytics, to understand user behavior patterns, identify popular content, and improve the functionality and design of our website.
  • To personalize your experience by showing you content and services most relevant to your interests (e.g., displaying information about roofing if you’ve previously inquired about it).
  • To troubleshoot technical issues and ensure the website operates efficiently.
  • To conduct research and analysis to develop new features, services, or improve existing ones relevant to the Home Exterior market.
    • Legal Basis: Our legitimate interests in studying how people use our services, operating, growing, and developing our business, and improving user experience.

3.3. For Marketing and Promotional Purposes (Consent or Legitimate Interests):

  • To send you newsletters, promotional emails, and information about special offers, new services, or industry news related to Home Exterior, provided you have explicitly consented to receive such communications.
  • To deliver targeted advertisements to you based on your interests and browsing behavior on our website and third-party platforms.
  • To conduct market research and understanding our customer base.
    • Legal Basis: Your consent (for direct marketing emails/newsletters) or our legitimate interests in promoting our services and business to potential and existing customers (for certain types of broader marketing or analytics-driven advertising where consent is not strictly required). You always have the right to withdraw consent or opt-out.

3.4. For Security and Fraud Prevention (Legal Obligation & Legitimate Interests):

  • To protect our website, systems, and data against fraud, unauthorized access, and other security risks.
  • To enforce our Terms of Service and other policies.
  • To detect and prevent potentially prohibited or illegal activities.
    • Legal Basis: Our legitimate interests in protecting our business and users, and, where applicable, compliance with legal obligations (e.g., data security laws).

3.5. For Legal Compliance and Dispute Resolution (Legal Obligation):

  • To comply with applicable laws, regulations, legal processes, and governmental requests.
  • To establish, exercise, or defend legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • To fulfill tax, audit, and other regulatory requirements.
    • Legal Basis: Compliance with a legal obligation to which we are subject, or our legitimate interests in protecting our legal rights and interests.

3.6. For Business Transfers (Legitimate Interests):

  • In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction.
    • Legal Basis: Our legitimate interests in selling or acquiring businesses or assets.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes. We may share your Personal Data with carefully selected third parties only in the ways described below and only for legitimate business purposes.

4.1. Service Providers:

We engage trusted third-party companies and individuals to facilitate our services (“Service Providers”), perform service-related functions on our behalf, or assist us in analyzing how our service is used. These Service Providers only have access to your Personal Data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

  • Hosting Providers: To store and manage our website data.
  • Customer Relationship Management (CRM) Systems: To manage customer interactions, inquiries, and project details (e.g., Salesforce, HubSpot).
  • Email Marketing Platforms: To send newsletters and promotional emails (e.g., Mailchimp, Constant Contact).
  • Analytics Providers: To monitor and analyze website traffic and usage patterns (e.g., Google Analytics).
  • Payment Processors: If we were to process payments directly on the site, though for Home Exterior services, this often occurs offline (e.g., Stripe, PayPal – always review their policies).
  • Project Management Tools: To manage the workflow of Home Exterior projects.

4.2. Business Transfers:

In the event that bob.unionjakarta.com is involved in a merger, acquisition, asset sale, or bankruptcy, your Personal Data may be transferred as a business asset. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.

4.3. Legal Requirements and Law Enforcement:

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., valid subpoena or court order).
  • Protect and defend the rights or property of bob.unionjakarta.com.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

4.4. With Your Consent:

We may disclose your Personal Data for any other purpose with your explicit consent. For example, if you agree to have your testimonial published on our website.

5. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

5.1. Types of Cookies We Use:

  • Essential/Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable you to navigate our site and use its features, such as accessing secure areas or filling out forms. Without these, certain parts of the website may not work.
  • Performance/Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited, and if they receive error messages from web pages. This data is aggregated and anonymous and is used to improve how our website works. We use Google Analytics for this purpose.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission.

5.2. How to Manage Cookies:

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to use certain features of our website or some parts of our website may not function properly.

6. Data Security

The security of your Personal Data is important to us. We implement a variety of security measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. These measures include:

  • Secure Sockets Layer (SSL) Technology: Our website uses SSL encryption to secure data transmission between your browser and our server for all sensitive data exchanged (e.g., information submitted via contact forms). You can see this indicated by “https://” in your browser’s address bar.
  • Access Controls: Restricting access to Personal Data to only those employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
  • Regular Security Audits and Vulnerability Scans: Periodically reviewing our systems for potential vulnerabilities and attacks.
  • Data Minimization: Collecting and retaining only Personal Data that is relevant, adequate, and limited to what is necessary for the purposes for which it is processed.
  • Data Encryption: Encrypting data both in transit and at rest where appropriate.
  • Physical Security: Implementing physical security measures for our infrastructure.
  • Employee Training: Training our staff on data protection best practices and maintaining confidentiality.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You also have a role to play in protecting your data by using strong, unique passwords and keeping them confidential, especially if we ever offer user accounts.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Data, we consider:

  • The amount, nature, and sensitivity of the Personal Data.
  • The potential risk of harm from unauthorized use or disclosure of your Personal Data.
  • The purposes for which we process your Personal Data and whether we can achieve those purposes through other means.
  • The applicable legal requirements (e.g., retaining transaction records for tax purposes or contract details for dispute resolution).

Generally:

  • Inquiry and Quote Data: Information related to service inquiries or quote requests may be retained for a period necessary to communicate effectively with you, fulfill the request, and then for a reasonable period afterwards to refer back to if further inquiries arise, typically up to [e.g., 2-5 years].
  • Contractual Data: If you become a client, data related to our services and your project will be retained for the duration of the contract plus a period required by law for legal claims or financial record-keeping (e.g., 7-10 years for contractual and financial records).
  • Marketing Opt-in Data: Your email address for newsletters will be retained until you unsubscribe or opt-out, at which point it will be added to a suppression list to ensure no further marketing communications are sent.
  • Usage Data: Is generally retained for a shorter period, unless it is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Once the retention period expires, your Personal Data will either be securely deleted or anonymized so that it can no longer be associated with you.

8. Your Data Protection Rights

Depending on your location and applicable data protection laws (e.g., GDPR for users in the European Economic Area/UK, CCPA/CPRA for California residents), you may have certain rights regarding your Personal Data.

8.1. General Rights (applicable to many jurisdictions):

  • Right to Access: You have the right to request access to the Personal Data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions (e.g., if you contest the accuracy of the data).
  • Right to Data Portability: You have the right to receive the Personal Data concerning you in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, where technically feasible.
  • Right to Object: You have the right to object to our processing of your Personal Data under certain circumstances, particularly where we are processing it based on our legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Complain to a Supervisory Authority: You have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your Personal Data infringes applicable data protection laws.

8.2. Exercising Your Rights:

To exercise any of these rights, please contact us at [email protected].

When you make a request, we may need to verify your identity before responding to ensure that we are not disclosing your Personal Data to an unauthorized person. We may ask you to provide proof of identity, such as a copy of your ID or other relevant information. We will respond to your request within the timeframe required by applicable law (typically 30 days).

Please note that we may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect Personal Data from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

For users in the EU/UK, where the age of consent for data processing is often 16 (though it can vary by member state, 13 is the minimum allowed under GDPR), we also aim to adhere to higher age thresholds where applicable.

10. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by bob.unionjakarta.com.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we may provide more prominent notice, such as by email or through a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

Email: [email protected]

We are committed to resolving any complaints about our collection or use of your Personal Data.